Shipping policy

Carings Shipping Policy

Here for You — from Our Warehouse to Your Doorstep

At Carings, we believe great products should come with a great experience. That's why we work hard to process and ship your orders as quickly and safely as possible. This Shipping Policy explains how order processing and delivery work, so you always know what to expect when you shop with us.

1. Order Processing Time

Order processing is the time we take to prepare, pack, and hand over your order to our shipping/courier partner. This is separate from the actual delivery/transit time (explained below).

All orders are processed within 2-3 business days of being placed.
Orders are not processed on Sundays and public holidays.
Once your order is processed and handed over to our courier partner, you will receive a confirmation with tracking details (if applicable).

2. Shipping / Delivery Time

Once your order has been dispatched, the estimated delivery time is 7–10 business days, depending on your location.

Delivery timelines are estimates and not guaranteed, as they depend on courier networks and external factors beyond our control.
Metro cities may receive orders faster than remote or non-serviceable areas.
Total delivery time = Order Processing Time + Shipping/Transit Time.

3. Shipping Charges

Shipping charges (if any) are calculated at checkout based on your order value and delivery location.
We may offer free shipping on select orders or during promotions, as mentioned on our website at the time of purchase.

4. Cash on Delivery (COD)

COD may be available for select locations and order values.
A COD handling fee, if applicable, will be shown at checkout: COD Charge
COD availability is subject to serviceability by our courier partners and may not be available in all pin codes.

5. Order Tracking

Once your order is shipped, you will receive tracking details via Email/SMS/WhatsApp.
You can track your order status using the link/tool provided in your shipping confirmation.
If you face any issue tracking your order, please reach out to us at thecarings10@gmail.com.

6. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays can occasionally occur due to factors beyond our control, such as:

Courier network delays
Weather conditions
Public holidays or high-demand periods (e.g., sale season)
Delivery to remote or non-serviceable locations
Unforeseen logistical disruptions

We appreciate your patience in such situations and will keep you informed wherever possible.

7. Incorrect or Incomplete Address

Please ensure your shipping address, pin code, and contact number are accurate at the time of placing your order.

Carings is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
If you notice an error after placing your order, please contact us immediately at thecarings10@gmail.com or 9883428217 so we can try to correct it before dispatch.

8. Failed Delivery / Customer Unavailable

Our courier partners will make reasonable attempts to deliver your package.
If delivery fails due to the customer being unavailable or unreachable, the courier partner may attempt redelivery or return the package to us.
In such cases, our team will contact you to arrange redelivery, which may involve additional shipping charges depending on the situation.

9. Damaged Package on Delivery

Your happiness matters to us, and we want every unboxing to be a good one.

If your package appears visibly damaged, tampered, or broken at the time of delivery, we recommend:
1. Not accepting the package, if possible, or
2. Recording a quick unboxing video/photos as proof before opening it fully.
Please reach out to us within 12 hours of delivery at thecarings10@gmail.com with clear photos/videos, and our team will assist you with a resolution as per our Return & Refund Policy.

10. Lost or Undelivered Orders

In rare cases where a shipment is lost in transit or marked delivered but not received:

Please contact us within 3 days of the expected delivery date.
We will investigate the matter with our courier/fulfilment partner and work towards a fair resolution, such as a replacement or refund, based on the outcome.

11. Cancellation Before Dispatch

Orders can be cancelled free of charge as long as they have not yet been processed/dispatched.
To request a cancellation, please contact us at thecarings10@gmail.com or Phone/WhatsApp at 9883428217 number as soon as possible.
Once an order has been dispatched, it cannot be cancelled; however, our standard Return & Refund Policy will apply.

12. Returns & Replacements (Shipping-Related)

If your product is eligible for return or refund, shipping-related terms are outlined in our separate Return & Refund Policy.
We recommend checking product eligibility and return windows before initiating a return.

13. Remote / Non-Serviceable Locations

While we aim to deliver across India, certain remote or restricted pin codes may not be serviceable by our courier partners.
If your location is non-serviceable, we will inform you at the time of order or shortly after, and offer the best possible alternative (such as a refund or nearby delivery point).